Choosing the right roofing contractor in Greensboro, NC, is crucial for your roofing needs, whether it’s a new roof, a roof replacement, or roof repair. This guide provides what questions to ask a roofer before hiring a roofing contractor, tailored for both commercial and residential roofing.

1. Experience and Specialization

Commercial Roofing Experience

A seasoned roofing contractor will not only have extensive experience in handling commercial roofs but also stay updated with the latest roofing technologies and materials. This expertise is crucial, especially when dealing with complex commercial projects that require a nuanced understanding of roofing systems.

Ask the contractor about the most challenging projects they’ve handled and how they ensured quality and durability in those scenarios. It’s also wise to inquire if they have experience working with multiple roofers on a single project, as most large-scale commercial jobs require a team approach.

Residential Roofing Expertise

In the realm of residential roofing, the best roofing company is one that understands the diverse needs of different homes. Most roofs in residential areas have their unique characteristics, and a skilled roofer should be able to adapt their techniques accordingly.

Discuss with potential roofers the range of roofing materials they are comfortable working with and their approach to roof repair. A good roofer will prioritize the safety and longevity of your roof, ensuring that even the smallest repair jobs are done with utmost care and precision.

2. Licensing and Insurance

Insurance coverage is a critical factor when hiring a roofing contractor. Ensure that the roofing company has adequate insurance to cover any potential damages or injuries during the roofing process. This not only protects you but also shows the company’s professionalism and commitment to safeguarding their customers and employees.

A red flag to watch out for is a roofer or roofing company that hesitates to provide proof of insurance or licensing. Transparency in these areas is non-negotiable and a key indicator of a trustworthy contractor.

General Liability Insurance

Confirm that the roofing contractor has general liability insurance to protect your property during the roofing process.

Right Contractor Credentials

Verify their licensing to ensure adherence to high standards and regulations in Greensboro, NC.

3. Past Work and References

When evaluating roofing contractors, don’t hesitate to ask for references from previous customers. This firsthand feedback can provide valuable insights into the contractor’s quality of work, reliability, and customer service. Most roofers who are confident in their work will be happy to provide references.

Additionally, reviewing their past projects can give you a sense of their style and the variety of roofs they have worked on. A diverse portfolio is often a sign of a well-rounded and experienced roofing contractor.

Commercial Roofing Portfolio

Request a portfolio of their previous commercial roofing projects to assess their capability in commercial roof replacements.

Residential Roofing References

Ask for references from past residential roofing clients to gauge their reliability and quality of work.

4. Warranty and After-Service

A reputable roofing contractor will offer a warranty on both materials and workmanship. This warranty is crucial as it protects you in the event of any issues with your roof post-installation. Discuss the specifics of the warranty, including its duration and what it covers. Be wary of roofers who offer vague or limited warranties, as this can be a red flag.

Additionally, inquire about the company’s policy on after-service. A quality roofing company will provide follow-up services to ensure their customers are satisfied with the work and to address any concerns that may arise after the completion of the project.

Roof Replacement Warranty

Understand the warranty offered on roof replacements to save future expenses in case of issues.

Roof Repair Services

Inquire about their after-service policy for roof repairs, ensuring follow-up services for any small repairs needed post-installation.

5. Materials and Techniques

The choice of materials is a significant factor in the longevity and performance of roofs. Discuss with potential roofers the range of materials they offer and their recommendations for your specific needs. A good roofing contractor will have a wide selection of materials and be knowledgeable about the advantages and limitations of each.

Furthermore, understanding the techniques used by the roofer during the installation process is essential. The whole process, from the initial assessment to the final installation, should be explained clearly, giving you confidence in their ability to handle your roofing project efficiently and effectively.

New Roof Materials

Discuss the types of materials used for new roofs, focusing on quality for longevity and durability.

Roof Repair Techniques

Understand the techniques used for roofing repair, ensuring they are suitable for different roof types.

6. Project Timeline and Management

When it comes to roof replacement or repair, time is of the essence, especially for a commercial building where business operations might be affected. Reliable roofing contractors will provide a clear timeline for the completion of the project.

This timeline should include all phases of the project, from the initial assessment to the final touches. For a roofing repair, ask how they plan to handle unexpected delays, such as heavy rains, and how these might affect the overall timeline. A good roofing company will always strive to minimize disruptions and complete the project efficiently.

In residential settings, the timeline is equally important. Homeowners should inquire about the daily start and end times, especially if the family’s routine might be disrupted. Understanding the project management approach of the roofing company can also give you peace of mind. It’s a good idea to meet with the project manager in person to discuss these details and get a gut feeling about their reliability and professionalism.

Commercial Roofing Timeline

For commercial roof replacement, ask about the project timeline and workflow management to minimize business disruptions.

Residential Roofing Project Duration

Inquire about the duration and property protection measures for residential roofing projects.

7. Cost and Payment Terms

Discussing the cost upfront is crucial when dealing with roofing contractors. A reputable roofing company will provide a detailed and itemized free estimate, allowing you to understand exactly what you are paying for. This estimate should include costs for materials, labor, and any additional expenses such as disposal of old materials or rental of equipment.

When it comes to roof repair, be wary of contractors who quote extremely low prices as this could be a warning sign of subpar materials or workmanship. Remember, investing in quality repair can save money in the long run by preventing further damage.

For roof replacement projects, ask about the payment schedule. It’s typical for contractors to require a deposit, but the total amount should not be demanded upfront. A staggered payment plan, aligned with project milestones, is often a sign of a trustworthy contractor. Ensure that the final payment is contingent upon your satisfaction with the completed work.

Roofing Services Cost

Get a detailed quote for the roofing services, including all costs for labor, materials, and additional charges.

Payment Structure

Understand their payment terms to avoid any hidden costs.

8. Communication and Customer Service

Effective communication is key in any roofing project. A good roofer will keep you informed throughout the entire process, from the initial assessment to the completion of the repair or replacement. They should be easily reachable and responsive to your queries and concerns. Pay attention to how the roofing company handles your initial inquiries – this can be indicative of their overall approach to customer service.

Customer service extends beyond the completion of the project. A quality roofing company will follow up with you to ensure that you are satisfied with the work and to address any post-installation concerns. This ongoing support is crucial, especially for roof repairs, where issues might only become apparent after some time.

Professional Roofer Interaction

Assess their communication skills and responsiveness to your queries.

Customer Service Record

Check their customer service history for an indication of their reliability and professionalism.

9. Emergency Services

When it comes to roofing, emergencies can arise without warning. Whether it’s due to sudden heavy rains causing a leak or unexpected damage, having a roofing contractor who offers emergency services can be a lifesaver. Inquire about the availability of emergency roof repair services. It’s important to know how quickly they can respond in an emergency situation and what kind of support they can provide outside of regular business hours.

Discuss the process for emergency services. Does the roofing company have a dedicated hotline for urgent situations? How do they prioritize emergency calls, especially during peak seasons or after major weather events? Understanding these aspects can give you peace of mind, knowing that in case of an urgent repair need, your roofer is just a call away.

Additionally, ask about the costs associated with emergency services. While it’s expected that emergency repairs might come at a premium, it’s important to have an idea of these costs beforehand to avoid surprises. A transparent roofing contractor will provide clear information about their emergency service fees.

Roof Repair Emergency Services

Ask if they offer emergency services for roof repairs, crucial for unexpected damages in Greensboro’s weather.

10. Contract and Documentation

A detailed contract is the backbone of any roofing project. Ensure that the contract with your roofing contractor includes all the necessary details: scope of work, materials to be used, project timeline, payment schedule, warranty information, and any other agreements made during your discussions. The contract should be clear and concise, leaving no room for ambiguity.

For roof replacement or repair projects, the contract should also specify how the existing roof will be handled. For instance, details about the removal of old shingles, disposal of materials, and preparation of the roof deck should be included. This level of detail in the contract protects both you and the roofer by setting clear expectations.

Documentation is another critical aspect. A professional roofing company will document the entire process, from the initial assessment to the completion of the project. This documentation often includes before-and-after photos, a detailed description of the work performed, and notes on any challenges encountered during the project. Such records can be invaluable, especially if any issues arise after the project’s completion or if you decide to sell your property in the future.

In addition to the contract, ask about the company’s policy on change orders. Roofing projects, especially repairs, can sometimes reveal unforeseen issues once the work begins. A change order policy should outline how these situations are handled, including the process for approving additional work and adjusting the project’s cost.

Lastly, ensure that all warranties are provided in writing. This includes both manufacturer warranties for materials and workmanship warranties from the roofer. Having these warranties documented provides long-term security and shows the contractor’s confidence in their quality of work.

Right Roofer Agreement

Ensure a written contract detailing the scope of work, costs, timeline, and warranty information.

Existing Roof Documentation

For roof replacements, ask about the documentation process for the existing roof and replacement procedure.


Finding the right roofing contractor in Greensboro, NC, involves asking the right questions. Whether for commercial or residential roofing, new installations, full roof replacements, or small repairs, these questions will guide you to a reliable, high-quality roofing contractor.